We need an individual male or female whom has intimate knowledge of the customers needs has empathy for the customers situation,is able to communicate clearly, both written and in speech,talks in a way the customer can understand,has a "thick skin" and is able to handle complaints, even when handling unpleasant customers,works accurate and with eye for detail,handles in the best interest of both customer and company,is able to use automated information systems to analyse the customers situation,is able to suggest improvements to the various communications by the company,has a pleasant, friendly style and is
willing to build a long-term relationship with the customer (not a
job-hopper)